Hallab FAQ

Answers to Common Queries​

Products

​You can order any of the dry items shown in our international store like baklava, maamoul, Etc..

 

Ashta, pastries, croissants & cakes. These items are delicate and temperature-sensitive, and due to their short shelf life.

 

- Baklava (all varieties) individually wrapped & unwrapped 3 months.

- Maamoul (all varieties) wrapped 1 month.

- Petit fours 1 month.

- Barazek 6 months. 

Our products do contain common allergens: Dairy, eggs, peanuts, walnuts, cashews, Misesame gluten.

- Plain jazarieh, jazarieh with nuts.

- Hrisseh pistachio.

- Hrisseh almond.

- Hrisseh pistachio & almond. 

We do offer No Added Sugar products. They are made with Maltitol artificial sweetener. You can find them under Maamoul & Baklava.

We do offer vegan products. You can find them under Maamoul & Baklava.

You can store the items in a cool and dry place away from direct sunlight. 

Order and Payment

Create an account for registration and log into "MY ACCOUNT" to place your order.

Having difficulty placing my order?

- Click on the chat window to start a live chat for assistance.

- Email us to esales.com.lb for assistance.

There is neither a minimum nor a maximum order.

Our products come in pre-packed boxes and cannot be customized.

You can add a gift message in the comment box provided.

We accept Master, Visa, Apple pay & PayPal.

- Perishable products get processed as soon as they are placed and cannot be canceled or refunded.

- We may consider your cancellation request, as long as it is feasible to accommodate.


Shipping

We ship with DHL worldwide door to door service.

- The shipping period extends to 7 business days.

- Delays might be encountered on public holidays in the country of destination.


- Shipping fees are calculated on the checkout level before proceeding to the shipping 

- Shipping fees are subject to change without prior notice

Which countries do you ship to?

We ship worldwide excluding these countries: Afghanistan, Armenia, Bahrain, Belarus, Poland, France, French Guiana, Greece, India, Iran, Iraq, Kuwait, Mexico, Palestinian Territories, Saudi Arabia, Syria, Russia, Turkey, New Zealand & Romania.

Are there any hidden fees than the ones paid online?

- Customs of the country of destination might impose taxes and duties. 

- Neither Hallab 1881 S.A.L nor DHL couriers can be held accountable for the taxes imposed and duties imposed.

European countries are now subjected to taxes as of July 1st 2021


All commercial goods imported into the EU will be subject to VAT and will require formal customs declaration. European Union (EU) countries: Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Denmark, Estonia, Finland, Germany, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Portugal, Slovakia, Slovenia, Spain and Sweden.

A tracking link will be generated and sent via email to track your shipment.


Email us on esales@hallab.com.lb and we will investigate with DHL.


Email us on customercare@hallab.com.lb