Hallab FAQ

Answers to Common Queries​

Products

At Hallab Kaser El Helo, we offer a wide variety of traditional and modern Lebanese sweets, including:

· Baklava in various styles (pistachio, cashew, waln​ut)

· Maamoul (stuffed with dates, pistachios, or walnuts)

· Knefeh (cheese and ashta varieties)

· Kashtawat (Halawet El Jeben, Mafrouke, Ward El Sham, Kellaj,..)

· Ice Cream (Arabic style, with flavors like kashta, pistachio, rose, mastic, and more)

· Nougat and Malban (in both regular and premium assortments)

· Modern creations combining traditional ingredients with contemporary presentation (Baklava dipped in Chocolate, Maamoul Fusion...)

Yes, at Hallab Kaser El Helo, we offer a variety of seasonal specialties throughout the year.

These include:

· Eid Specials such as Maamoul with dates, pistachios, and walnuts

· Ramadan Delights like Znoud El Sit, Osmalieh, and a wide selection of Ramadan juices and desserts

· Christmas and Easter Treats, including chocolate arrangements, sugar-coated almonds, and themed sweets

· Seasonal Ice Cream Flavors made with fresh, seasonal fruits like apricot (Kamareddine) and pomegranate

These limited-time offerings reflect Lebanese traditions and are crafted with fresh, high-quality ingredients.

Yes, at Hallab Kaser El Helo, we offer custom order options for all kinds of special events, including weddings, engagements, birthdays, corporate gatherings, and more.


Our products do contain common allergens: Dairy, eggs, peanuts, walnuts, cashews, Misesame gluten.

- Plain jazarieh, jazarieh with nuts.

- Hrisseh pistachio.

- Hrisseh almond.

- Hrisseh pistachio & almond. 

We do offer No Added Sugar products. They are made with Maltitol artificial sweetener. You can find them under Maamoul & Baklava.

We do offer vegan products. You can find them under Maamoul & Baklava.

Do you provide ingredient information for customers with allergies?

Yes, at Hallab Kaser El Helo, we prioritize our customers’ health and safety by providing ingredient information upon request, especially for those with allergies or dietary restrictions.

Here's how customers can access ingredient information:

· In-Store Assistance: Our staff is trained to provide detailed information about the ingredients used in each product. Customers with allergies are encouraged to ask before purchasing.

· Product Labels: Many of our pre-packaged items include ingredient lists and allergen warnings on the packaging (e.g., contains nuts, dairy, gluten, etc.).

· Custom Orders: When placing a custom or large order, customers can request a full list of ingredients used in each item.

We always advise individuals with severe allergies to notify our team clearly so we can help guide them to the safest choices

Order and Payment

Create an account for registration and log into "MY ACCOUNT" to place your order.

Having difficulty placing my order?

- Click on the chat window to start a live chat for assistance.

- Email us to esales@hallab.com.lb for assistance.

There is neither a minimum nor a maximum order.

You can add a gift message in the comment box provided.

We accept Master, Visa, Apple pay, PayPal & Payment Link.

- Perishable products get processed as soon as they are placed and cannot be canceled or refunded.

- We may consider your cancellation request, as long as it is feasible to accommodate.


Shipping

We deliver to all locations across the UAE. Delivery time depends on your location, and shipping fees are listed in the Shipping category.


Email us on esales@hallab.com.lb and we will investigate with DHL.


Who to contact if my items are not up to quality?

Email us on customercare@hallab.com.lb